The questions that come up before every booking.

No. Through the website you send a non-binding request. No contract and no payment obligation arises from it. Right after sending you receive an acknowledgement by email with all your details. We then check availability and send you a binding quote in text form. The hire contract is only concluded once you accept that quote. If something is already booked or we cannot deliver on your date, we let you know by email.

Fourteen days from the day it reaches you, unless the quote states otherwise. After that we have to check availability again.

Yes, free of charge and without obligation. The hold ends when the quote expires, at the latest after fourteen days. If someone else makes a binding request for the same items in the same period, we contact you and give you two working days to accept the quote. The hold does not give you a claim to the items.

Booking a few days ahead is often still possible. Just call us. We look at the calendar live and tell you straight away what is free on your date.

No. We reserve the equipment for your date, so under section 312g(2) no. 9 of the German Civil Code there is no right of withdrawal (section 5 of our terms). Before the hire begins you can cancel, though: free of charge up to fourteen days before, after that according to the cancellation scale in section 14 of our terms.

For high-value items we check that we are handing over to the right person. To do this, you show an official photo ID when collecting. We only look at it and do not make a copy. If someone else collects on your behalf, please name that person to us in text form beforehand. They show their own ID at handover.

The contract states the start and end with a date and a time. That is the normal case and usually more generous than 24 hours. If no time is stated, a hire day counts as 24 hours from handover. Part days count as full days. A weekend from Friday to Sunday is charged as two days.

No. We are a small business within the meaning of section 19 of the German VAT Act and do not charge VAT. What you see is the final price, for private customers and companies alike.

At the latest on handover. After accepting the quote, you choose via a link in the confirmation whether to pay in cash on handover or by bank transfer in advance. For a binding reservation, you transfer an advance payment of 10 euros within seven days, which we credit towards the total price. With a bank transfer the amount must be in our account before handover. We charge no surcharge for either method. Anything that is only established afterwards, such as additional effort or cleaning costs, is invoiced later; those invoices are due within fourteen days.

The deposit is tied to the individual item, not to the order: the catalogue states for each item whether a deposit applies and how much. The total deposit is the sum of those amounts, each multiplied by the quantity ordered, but never more than €300 per order, regardless of how long you hire and whether you collect or we deliver. The amount in the quote is binding; we may round it down or reduce it, but not raise it beyond that sum. No deposit applies to items you buy. As a regular customer you pay 2 per cent less deposit per loyalty level.

With a customer account, every completed hire counts towards your loyalty level. After your first hire you are on level 1, with each further hire one more, up to level 15. Each level takes 1 per cent off the hire price and 2 per cent off the deposit. From your second hire you can collect and return contactless if you like; the handover with us on site is still available. And your requests are quicker because your details are already in the form. The rules are set out in section 11 of our terms and conditions.

After the return we check the items and pay back whatever was not needed, at the latest fourteen days after the return. If we retain anything, you receive the reason and the calculation in text form. If the amount of a damage is not yet established, we only retain the amount likely to be required and settle as soon as it is known.

Delivery is charged by distance: a fixed rate per kilometre from the chosen location to the postcode of your event, plus a delivery charge on some items. You see the estimated amount in the request as soon as you enter the postcode. It only becomes binding in the quote. Collecting the items yourself is free of charge.

To the first lockable door on the ground floor, provided there is access passable by a van and a level, unobstructed route. Anything beyond that, such as carrying items inside the building, stairs or upper floors, is agreed separately in advance; the same applies to setup and teardown.

The access route must be clear and passable at the agreed times, and a free stopping or parking space must be available nearby for the duration of delivery, setup, teardown and collection. Someone should also be there to receive the items or have them ready for collection. If a lack of stopping space causes us costs, we pass them on.

On request, yes. That is an additional service which we agree beforehand and state in the quote. For some items setup by our trained staff is mandatory; that is stated with the item and in the quote. You do not set those up yourself, and we take them down again as well.

A suitable, sufficiently large and dry vehicle, and the means to secure the load properly. If a vehicle is evidently unsuitable or safe transport does not appear to be ensured, we may refuse to hand the items over. We know from experience that a moving head that tips over in the boot is usually broken afterwards.

A sufficient, properly installed and fused power supply. The connection values are stated with the item and in its documentation. For connecting to existing, properly fused sockets you need nothing else. Anything beyond that, such as three-phase power or distribution boards, belongs in the hands of a qualified electrician. You bear the cost of the electricity.

Only if the item is suitable for it or you protect it effectively. Outdoors you must protect the equipment against rain, ingress of water, condensation, dust, heat and storms, and set it up so that it remains stable in the wind that is to be expected. If rain approaches, please switch the equipment off and secure it. Moisture is the most common cause of damage to powered equipment.

You, as the event organiser. Registering and paying music royalties, official permits, noise restrictions and safety at the event location are your responsibility and are not included in the hire price. We give no assurance that an event can be permitted.

Yes, at handover we show you everything you need and hand over the operating instructions we have. The equipment should only be operated by someone familiar with it. If you use helpers, please brief them accordingly.

Sub-hiring the equipment or letting third parties use it requires our prior consent in text form. This does not refer to your guests, helpers and staff at the agreed event. That is normal use. You may use the equipment at the agreed event location; a different place, or another country, needs to be agreed beforehand.

Please remove loose dirt and wipe the items dry. Water, solvents and aggressive cleaners are off limits; they do more harm than the dirt. Please return textiles, tents and tarpaulins dry; if that is not possible, tell us beforehand. Usual signs of use are not damage and cost nothing. Only if cleaning beyond that is needed (adhesive residue, confetti, dried liquids) do we charge the actual effort.

Please tell us as early as possible. Something can usually be arranged. For the period of the delay, compensation for use amounting to the agreed daily hire price is charged for each day or part thereof, if you are responsible for the delay. If we suffer further loss, for example because we have to hire replacements for a follow-up job, that is added, and we then have to prove it specifically.

Just tell us, ideally straight away. You are not liable for changes caused by normal use in accordance with the contract, nor for accidents or force majeure. You are liable for damage caused by you or by someone on your side: if the item can be repaired, the repair costs apply, otherwise the replacement value of an equivalent item. In case of theft we need a police report and the file reference.

Not by us. We therefore recommend insuring the risk yourself for the hire period including setup and teardown, for example through event insurance. Worth knowing: a standard private liability policy often does not cover damage to hired items, or covers it only to a limited extent. Such damage usually has to be included expressly. It is worth checking your policy beforehand.

Tell us immediately: by phone, via WhatsApp or in text form. We fix the fault or provide an equivalent replacement. If that does not succeed in time to be of use to you, the hire charge for that item is reduced. If you do not report a fault at all, we cannot do anything, and your rights lapse to the extent that we could have helped.

At any time before the hire begins, informally in text form. An email is enough. What counts is the day your declaration reaches us. Up to fourteen days before the hire begins, cancellation is free. After that we charge, based on the agreed total price excluding the deposit: 25 per cent from thirteen to seven days before, 50 per cent from six to two days before, and 80 per cent in the last 48 hours. If we can hire the items out to someone else for the same period, the charge lapses accordingly. In addition, you can always prove that we suffered no loss or a smaller one.

Once and free of charge up to fourteen days before the hire begins, provided the items are available in the new period. Within those fourteen days, moving the date counts as a cancellation followed by a new booking. Then the scale above applies.

Bad weather alone is not a reason to cancel. The weather risk of an event lies with the organiser, and for us the date is blocked just as it would be in sunshine. Force majeure is a different matter: storms of exceptional severity, official bans, disasters. Then the obligations on both sides are suspended, we first look for a replacement date, and if that is not possible either side may withdraw; anything already paid is refunded. When in doubt, call us before you cancel.

If you do not turn up at the agreed time and do not take the items within the agreed window either, we treat that as a cancellation at the start of the hire, so the scale above applies. If we made a wasted journey, the additional costs are added. If you let us know you will be late, the first 30 minutes are free of charge.